How feedback culture can help companies

Many organizations are immersed in their Digital Transformation processes. Within this transformation we can find many elements that need to be addressed: business, technology, agile and culture. I have been in several companies helping them in their transformation, and I have realized that in many cases there is no culture of giving and receiving feedback. Below I will tell you why feedback is important, and I will share with you a real case of how constructive feedback can be decisive.

why feedback is important in a great company

 

Why is feedback important?

  • Feedback keeps teams active: the culture of giving and receiving constructive feedback needs to be fostered. As a manager, it can help you to develop the competencies of your teammates.
  • It gives a sense of belonging and purpose: It is a good time to talk about values and culture of the organization. So both positive and negative feedback contribute to a sense of purpose and trust. 
  • It fosters growth and happiness.
  • Feedback is an essential element in innovation and change management. It will help you implement a culture of continuous improvement within your organization or team.
  • Unlock and encourage teams using feedback.

 

How feedback helped a friend of mine: true story

A few weeks ago a friend of mine left a comment on a post published by another person on Linkedin, and his comment was unconstructive (to say the least). His message was: «uffff, very improvable». With these words it seems logical to think that the person who wrote the post would not know what he did right and what he did wrong, nor what could be improved. When I saw it, I wrote to my friend, reminding him what we learned in a Management 3.0 course (module: better feedback) on how to give a constructive feedback using Feedback Wrap. So my friend decided to rewrite his comment by turning it into a constructive feedback, more oriented towards continuous improvement. The result of this approach was that the director of the company contacted him and offered him a collaboration between both parties. 

 

What is the Feedback Wrap?

 

The feedback wrap consists of the following steps:

  • Describe the context: The context helps a lot to know why we are giving this feedback. This allows person empathizes with us and generates a good communication.
  • List your observations: Offer specific observations of moments with examples. This will make it easier for the person to understand what we are talking about. 
  • Express your emotions: Talk to them about your emotions and the impact has on you. Do not look for guilt.
  • Sort by value: What are your needs? Explain to the person in front of you your needs. Not everyone has the same needs.
  • Offer suggestions: Help them look for actions to improve by offering some suggestions.

 

Conclusion

Before giving feedback, look inside yourself for the motivations that push you to do it: ego, selfishness, anger, something personal, professionalism, etc. And try to get your feedback to help people instead of harming them. We must not destroy people but we must make them better. The more you surround yourself with great people, the more you grow personally and professionally. This is how a system can grow exponentially.

 

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